Services For Individuals

Table of Contents

Introduction for Individuals 

Our aim is to provide timely and quality services to everyone who access our services.  Your EAP is in many ways the same as if you were to access counselling and / or mental health services from a general practice.  Our differences include that: 

  1. We specialise specifically in mental health for those working within safety sensitive industries.
  2. We are a service covered by employer funding. 
  3. Counselling is short term solutions focused. 

What is EAP? 

EAP Infographic


Gryphon Psychology offers counselling services just like those offered at other counselling practices.  Our difference is we are specifically a short term and solution focused service, experienced in the industries that you and/or your family are employed.  

The contracted company responsible for your account, would have a pre-set number of allocated sessions.  When requesting an appointment for the first time, you can request to know how many sessions you are entitled to as part of their agreement. 

The Gryphon Psychology Employee Assistance Program includes: 

  • A set number of professional counselling sessions 
  • Specialisation in assisting with concerns related to the employees and families of employees working in safety sensitive industries (Concerns including but not limited to fitness for work, sleep, fatigue, FIFO) 
  • Counselling that is available 24hrs a day, 7 days per week, 365 days per year. 
  • Accessible counselling where services are offered from a wide geographical footprint and via various mediums – i.e., face to face, phone, video.
  • A confidential service that respects your privacy whilst maintaining duty of care requirements under the Privacy Act. 
  • An inclusive approach where individuals are supported regardless of age, gender, sexual orientation, ethnicity. 


Talking to a professional at an early stage can often prevent a relatively minor concern developing into a major problem.

Gryphon Psychology’s EAP Counselling Services are:

  • Typically, short term in nature and are solution focused
  • Confidential – Clinicians are bound by the National Privacy Principles Act (2000) in respect to an individual’s privacy. Information will not be provided to employers without consent, unless there is a serious risk involved.
  • Voluntary (and can be accessed by self-referral)
  • Funded by the employer group
  • Accessible across Australia and Internationally through the Gryphon comprehensive affiliate network
  • Available for employees of client companies (and where the contract covers, immediate family members also)
  •  Offered via various mediums – i.e., face to face, phone, video.

Our EAP clinicians have experience with a wide range of personal and work problems including those that can be specific to Safety Sensitive Industries, some of which include: 

  • Stress at home or work
  • Relationship problems
  • Anxiety and depression
  • Problems with parenting/children 
  • Alcohol and drug issues
  • Workplace harassment and bullying
  • Conflict management 
  • Anger management 
  • Redundancy and change 
  • Sleep and fatigue concerns 
  • Grief and loss 
  • Any other mental health issues impacting on work performance or safety. 

Programs for Individuals 

Better Sleep Program

The most common patterns of poor sleep are trouble getting to sleep, waking up frequently through the night and waking too early.  The Better Sleep Program is designed to help attendees improve both the amount and quality of their sleep, benefiting life at work as well as at home. 

The program has 3 main objectives: 

  1. Identifying and eliminating ineffective sleeping habits 
  2. Reducing sleep related anxiety and other psychological issues that disrupt sleep 
  3. Addressing dysfunctional belief and attitudes that make sleep difficult 

The therapy style used in the Better Seep Program is Cognitive Behavioural Therapy Insomnia (CBT-I), a scientifically proven results driven approach to manage insomnia.     During the program a range of assessments are completed that determine what specific strategies and practical advice is best for the attendee. 

Topics that may be covered, dependent on individual assessment include: 

  • Quality and Quantity of Sleep
  • Purpose of sleep
  • Sleep cycles
  • Getting to sleep and staying asleep 
  • Circadian rhythms and shiftwork 
  • Stimulus control 
  • Sleep routine and habits
  • Sleep restriction and cognitive behaviour 
  • Assessing and monitoring sleep efficiency 
  • Controlling your thinking 
  • Stress, anxiety, and depression
  • The role of sleep medication 
  • Effects of sleeping medications, drugs and alcohol 

The program is delivered by qualified clinicians with training in delivering the program and treating individuals with sleeping problems. 

Sleep General Facts: 

  • Nearly half (48%) of all Australian adults report at least 2 sleep-related problems.
  • Not enough sleep or disruptions to the sleep-wake cycle (such as those that may occur with shift work or travelling to a different time zone) cause the physiological state known as fatigue.
  • Staying awake for 24 hours leads to a reduced hand-to-eye coordination that is similar to having a blood alcohol content of 0.1.
  • Too much, or too little sleep is associated with an increased risk of several conditions, including type 2 diabetes, cardiovascular disease, coronary heart disease, and stroke. 

Fact Sources:

Making an Appointment 

Talking to a professional at an early stage can often prevent a relatively minor concern developing into a major problem.

Contact Gryphon Psychology directly to make an appointment with a Gryphon Psychology Clinician in your local area. 

Appointments can be made by:

  • Calling 1800 056 076
  • Completing a Request an Appointment Form on the Gryphon Psych APP  
  • Completing a Request an Appointment Form on the Gryphon Psychology Website

Appointments are available via face to face, telephone, and video. 

For urgent situations Gryphon Psychology can provide same-day appointments.

Cancellations: If you need to cancel or re-schedule an appointment, please provide 24hours notice.   If you do not attend your appointment or provide sufficient cancellation time, we may need charge your employer for the missed session, thus removing it from your entitlement. 

Crisis Contacts

External Crisis Contacts 

Request An Appointment